EVERY PEN SOLD THROUGH OUR WEBSITE OR AN APPROVED RESELLER COMES WITH A ONE YEAR WARRANTY AND LIFETIME SUPPORT.
If you have any issues with your pen or accessories, please contact us and our acclaimed customer service team will be happy to help you. If your pen is deemed defective, we are more than happy to repair it, or replace it if necessary, in accordance with our warranty which you can reference in full below.
To ensure the longevity of your pen, in accordance with our warranty, only use pen-specific filaments and accessories.
If your pen is not working as advertised, to ensure the warranty stays active, If you need help, contact us and we will do everything we can to get you Doodling.
If you’ve purchased directly from us and you’d like a refund, if the item is unopened and unused, we are happy to honor a refund within seven days of delivery. A restocking fee may apply. Please note that we are unable to honor refunds for purchases made through third party companies. Thanks sincerely for your understanding!